Privacy policy

Ironbell is the data controller for the accounts of roofing companies who use our dashboard. For the details of members of the public who contact those roofing companies, we act as a processor on the roofing company's behalf; that company decides how those details are used.

From roofing companies: name, email address, company details, phone numbers and login credentials.

From members of the public who text or call a roofing company using our service: phone number, name, property address and postcode, a description of the roofing problem, urgency, and the content of the text conversation.

To answer missed calls on behalf of a roofing company, pass enquiries to that company, and show them their leads. Our lawful basis is legitimate interests: someone contacting a roofing business reasonably expects that business to receive their enquiry and respond.

We use these providers, who process data on our behalf: Twilio (sending and receiving calls and texts), Anthropic (the AI assistant that reads and replies to messages), Supabase (database and accounts), Airtable (lead records), and n8n (automation). Each roofing company can only ever see their own customers' data. We never sell personal data.

Lead records and conversations are kept while the roofing company remains a customer, and deleted on request or within a reasonable period after their account closes.

Under UK data protection law you can ask for a copy of your data, ask for it to be corrected or deleted, object to processing, or complain to the Information Commissioner's Office at ico.org.uk. If you contacted a roofing company through our service, you can ask them or us and we'll help.

The first reply to a missed call, and the conversation that follows, are generated by an AI assistant rather than a person. A human at the roofing company sees the resulting enquiry and will contact you.

Questions about your data: hamzaabdi479@gmail.com